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Terms of Service

Last updated: April 16, 2026

These Terms and Conditions (“Terms”) govern your access to and use of https://5starmoverspnw.com (the “Website”) and the moving and related services (the “Services”) provided by 5 Star Movers (“Company,” “we,” “us,” or “our”). By accessing the Website or using our Services, you agree to be legally bound by these Terms.

1. Use of the Website

You must be at least 18 years old and legally capable of entering into binding contracts to use the Website or book our Services.

You agree to provide accurate, current, and complete information when requesting quotes, making bookings, or submitting any forms. You are responsible for keeping your contact details up to date and for all activities that occur under your name or contact information.

We reserve the right to refuse access to the Website, decline services, or cancel any booking at our sole discretion if we suspect a violation of these Terms or any improper use of the Website or Services.

2. Quotes, Estimates, and Bookings

All quotes and estimates are based on the information you provide, including inventory details, property access conditions, distance, and any special requirements disclosed.

Quotes are not binding and may be adjusted if the actual move differs significantly from the details originally supplied. Final charges will reflect the Services actually performed on the day of the move.

Some bookings may require a deposit or pre-authorization. Specific payment, cancellation, and booking conditions will be outlined in your confirmation or a separate agreement. You are responsible for carefully reviewing all documents and notifying us promptly of any changes or discrepancies.

3. Customer Responsibilities

By booking our Services, you agree to:

  • Have all items properly packed and ready for loading unless packing services were explicitly included in your booking.
  • Provide safe, clear access to both pickup and delivery locations, including elevators, stairs, entrances, and parking, and secure any required permits or approvals.
  • Notify us in advance of any fragile, valuable, oversized, or specialty items that need special care or equipment.
  • Comply with all applicable laws, regulations, and building rules regarding your move.
  • Confirm that you are the legal owner of the goods or have full authority from the owner to arrange transportation.

4. Excluded and Prohibited Items

We reserve the right to refuse transport of the following items:

  • Hazardous, flammable, explosive, or dangerous materials.
  • Illegal substances or any items prohibited by law.
  • Perishable food, live animals, or plants unless we have given prior written approval.

If prohibited items are included without our knowledge or consent, you will be solely responsible for any resulting loss, damage, fines, or legal consequences.

5. Payment Terms

Payment terms are specified in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is usually required prior to the move, with the balance due upon completion of services.

Additional charges may apply for services or conditions not included in the original quote, such as extra labor, stair carries, waiting time, or changes to the move details.

We may charge late fees for overdue payments and, to the extent permitted by law, retain your goods until full payment is received.

6. Cancellations and Rescheduling

Cancellations and rescheduling are subject to the notice periods and fees outlined in your booking confirmation or our current cancellation policy.

Insufficient notice may result in forfeiture of all or part of your deposit and charges for any costs already incurred.

We may need to reschedule or cancel due to circumstances beyond our control (e.g., severe weather or safety issues). In such cases, we will contact you as soon as possible and arrange a suitable alternative.

7. Liability for Loss or Damage

Our liability for loss or damage to your goods is limited as permitted by law and as set out in your estimate, bill of lading, or other moving documents.

You must inspect your goods upon delivery and note any visible damage on the delivery paperwork. Hidden damage must be reported to us in writing within the timeframe specified in your documents.

Compensation limits depend on the valuation or protection option you selected. Optional extra coverage may be available for an additional fee. We are not liable for damage caused by events beyond our reasonable control or pre-existing conditions.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business interruption, or goodwill.
  • Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid to 5 Star Movers for the specific Service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited.

9. Intellectual Property

All content on https://5starmoverspnw.com, including text, graphics, logos, images, and software, is the property of 5 Star Movers or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Website without our prior written permission.

10. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://5starmoverspnw.com, you confirm that you have read and agree to our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which 5 Star Movers has its principal place of business, without regard to conflict of laws rules.

Any disputes arising from these Terms or our Services should first be attempted to be resolved informally by contacting us at [email protected] or . If the dispute cannot be resolved informally, it shall be brought exclusively in the state or federal courts located in our principal business jurisdiction, and you consent to the personal jurisdiction and venue of those courts.

12. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on https://5starmoverspnw.com with a new “Last updated” date. Your continued use of the Website or Services after the changes take effect constitutes your acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us: